Managing Renters

• How do I respond to my leads?
• How do I know if a renter receives my message?
• How do I view old renter information?
• Why aren’t renters responding to me?
• How do I access the renter contact information?
• How do I contact my leads?

Screening Renters

• Where is screening available?
• How do I know when an applicant shares documents with me?
• I adjusted my screening fee, when will I receive my payout?
• How do I screen renters?
• What is the cost of your screening services?
• Who provides your reports?

Listing a Property

• Can I post listings on Zumper / PadMapper in Canada?
• What details display on the listing page?
• How do I post a listing?
• Are there posting limits?
• How do I add a video tour of my property?
• How do I get in touch with your Multifamily team?

Collecting Rent

• How do I submit a reimbursement requests for charges incurred?
• Can I Add Multiple Renters to the Same Rent Schedule?
• How Do I Update My Bank Information for Rent Collection?
• How Do I Check the Status of a Payment?
• Can I Refund a Renter?
• How Do I Know If My Renter Has Paid?