How can we help you?

Managing Renters

  • How do I respond to my leads?

    When you receive a message from a prospective renter, we’ll notify you via email. To respond to your lead, click View Message to navigate to your Messages, or log into your Manage Account and click on the Messages Tab to access your inbox. Once there, you can view all of your active conversations with leads, applicants, and tenants. Select a conversation, type your response directly in the text box, and click Send to reply. 


    In the coming weeks, you will also be able to share files like additional images of your property, or request screening documents such as credit reports and background checks. Stay tuned for when this is live!

  • How do I know if a renter receives my message?

    When you respond to a renter’s message, we notify them immediately via email. If you don’t hear back within 24-48 hours, we recommend you follow up with them again, or contact them via a different contact method such as phone or email.   

  • How do I view old renter information?

    All renter exchanges that took place prior to our Messages tool can be found in your email. In the Messages tab you may find old conversations with no message history. These conversations only be found and continued via email.

    When logging into the messages/inbox tab - you should see and empty conversation that directs you to refer to email for content about conversation

  • Why aren’t renters responding to me?

    When you message a renter, we notify them via email. On the off chance this email ends up in the spam folder, they may not be receiving your messages and therefore, not responding. 

     

    If a renter isn’t responding to you, we recommend reaching out via a different contact method such as phone call or email. When viewing a conversation with a renter, their contact information can be found in the top right corner of the screen. Locate the phone and email icon, then hover over each for the respective contact information. You can also find their contact information in your Lead Report, located on the bottom left hand corner of your dashboard.

  • How do I access the renter contact information?

    When viewing a conversation with a renter, their contact information can be found in the top right corner of the screen. Locate the phone and email icon, then hover over each for the respective contact information. You can also find contact information for all of your leads when you download your Lead Report, found in the bottom left hand corner of your dashboard.

  • Where do I see my leads?

    You can view and manage your leads in the Renters Dashboard tab. Select Tools from the dropdown menu to see an organized list of all leads which includes any renter who has messaged your property to express interest.

    If you need to download all your leads as a csv, we offer the option to download your Lead Report.

    In order to access this report, simply select the drop down menu in the top right section of your account when logged in. You should see a section to access & customize your lead report. From there you can customize the date range (30,60, 90 days) for download! This will include the lead's contact information, date they expressed interest, and property details.

    You can also access this report using the link here

  • Why am I not receiving leads?

    Here are a few common reasons why you may not be receiving leads. 

    • Your listing is still pending.
    • You have already received the maximum number of leads to your listing, in which case you will no longer receive new leads until the beginning of the next month. 
    • You posted an open (non-exclusive) listing. An open listing means several agents can have an agreement with the landlord or owner to represent the property whereas, in an exclusive listing agreement, just one agent lists the property.

    To help generate more leads, try one or more of these tactics:

    • Update your property listing with more pictures or details. 
    • Decrease the monthly rent or offer a move-in special.
    • Ensure you are responding to inquiries in a timely manner. 
    • For a flat fee, boost your property to the top of our search results to get guaranteed leads. This is only available in select markets.