Managing my Zumper account

You can edit your active listings at any time to update details such as price, amenities & property features, pictures, or your property description. Unfortunately, you cannot edit a listing address. If you have made a mistake in the formatted address, you will need to delete your property and recreate it.

To edit your property, please follow these steps.

1. Locate the Properties tab on the left-hand side of your dashboard (https://www.zumper.com/manage/properties). 
2. From here, click on the property you would like to edit. A sidebar will appear on the right side of your screen with more details about this specific property.
3. From the details tab of the property, click the Edit button. You will then be able to select the various aspects of the property such as photos, amenities, and other details you wish to edit.

Make sure to press Save Changes in the top right corner of the screen to update your listing! Please note that it may take a few hours for your changes to be reflected on our partner sites.

Creating your Zumper account is easy and free! We offer you the ability to post your rental listing, screen tenants, and manage your leads with one account - click here to create your Zumper manage account. When you begin the sign-up process, keep in mind the following details:

• Once you start the registration, you'll be provided with step-by-step prompts to finalize your Zumper account setup to begin either the screening or posting process.
• If you screening tenants, it's crucial to verify your account with TransUnion first. For a detailed guide on this verification, reference this article.
• If your goal is to post buildings with floorplans, ensure you select "Building Representative" as your role.

To boost a listing, click on your property within the Properties tab. Then click on "Boost your listing,". Once you've submitted payment your property will be promoted for the outlined period of time.

This is a one-time payment per property. If you wish to continue boosting your property after that allotted period, you will have to 'Boost your listing' again.

An active account is needed to publish properties and view tenant screening documents. If you see that underneath your profile photo on the right hand side of your dashboard it states "Pending" or "Under Review", your account is not yet active.

Check your email to see if you are missing instructions on next steps to take. You may be prompted to contact support if your account is not activated within 24 hours! You can also fill out the support request form for assistance.

After you finish creating your property, you may notice that its in a pending state which means your account requires verification. In order to complete verification please follow the steps below...

• Log in to your account at www.zumper.com/manage.
• Hold your screen for a while, or click your profile > verification.
• The prompt messages should appear in a few seconds; please click "Get started." 

As part of our verification process you may be required to upload your ID as well as undergo facial recognition. We have implemented these additional verification steps for all landlords on our platform in order to protect against rental fraud & online scammers. These measures are designed to protect both landlords and potential tenants, fostering a trustworthy and reliable rental environment.

We kindly request your cooperation in undergoing the verification process by logging in through the Zumper app using your mobile phone for easier access.

For our verification process we partner with Persona, who has implemented robust measures, ensuring that they are handled with the utmost confidentiality against unauthorized access. More information about our partner is here: https://withpersona.com/security.

After verification is completed you should expect your listing to be active within 24 hours.

At Zumper, we take account security very seriously which is why we have partnered with Persona to assist in account identity verification.

As a part of the account activation process, you may receive an email prompting you to complete identity verification with this company. Please follow the instructions and unique link in your email to ensure your account is activated and eligible in order to use our Zumper manage tools.

Unpublished properties may be discoverable on Zumper from an exact Google search of the property address. These properties are marked as “No Availability” so renters can no longer message you. 

Keep in mind, any contact information that you include in your property description may still be shown. To remove your property from Zumper completely, you will need to delete it.

If you see your property persisting in Google searches after you've deleted it that's because Google search may not update instantaneously however it should be removed from search results in 1-3 weeks. 

We display anonymized phone numbers on properties to protect your personal information from bad actors on the internet, who could steal this for other scams or phishing attempts to gain access to your account. 

When an interested renter dials the anonymized number, it automatically re-reroutes back to the phone number associated with your account found in your account settings. 

If you would like this feature disabled and prefer that your exact phone number is displayed instead, contact us via the support request form with your account details and a member of our team will update your settings.

To delete your Zumper account, please click on your name in the top right corner of the screen and then select “Account” from the dropdown menu options. From the Account page, select the “Delete Account” tab on the left side of the page and follow the prompts from there!

Please note that once you delete your account, we cannot recover any documents that may be there. Be sure to save any credit reports or rental applications that you will need to reference. Any listings that you may have had associated with your account will also be permanently deleted.

When you delete a property, it removes it from your account and our site. We recommend you only delete a property if you don’t intend to publish it again, or if you have made a mistake in the property address and need to start over. If you want to unpublish a property instead, check out this article: How do I unpublish my property?. Deleted properties cannot be recovered, so make sure you have the correct listing prior to deleting.

To delete your property on Zumper, please follow these steps:

1. Locate the Properties tab on the left-hand side of your dashboard (https://www.zumper.com/manage/properties). 
2. From here, click on the property you would like to delete. A sidebar will appear on the right side of your screen with more details about this specific property.
3. Scroll to the bottom of the sidebar and select Delete this listing from Zumper. 
4. Click Delete this listing to complete the process. 

 Please note that all media and information associated with this listing will now be permanently deleted from your account. You will not be able to recover this specific property, including from the Renters tab.

To reset your Zumper password, click on the link below - please make sure to use a new password that you have not used previously.

https://www.zumper.com/zumper-account/password_reset

If you have any credit reports, rental applications, or shared documents in your account, they will be deleted for security purposes and must be recreated.

Renters: You should not be prompted to pay again if you have generated and shared your documents within the last 30 days. 

Unpublishing your property will remove it from our search results, however, you will still see your property in your account in the event you want to republish it at a later date. You can unpublish your property at any time! Typically users unpublish their properties when they have found and screened a renter who is ready to sign a lease. 

To unpublish your property, please follow these steps:

1. Located on top of your screen is the Properties tab (https://www.zumper.com/manage/properties). Here you can view all your properties (listed and unlisted) and sort them by last modified, building name, address, newest, oldest, price (high to low and low to high). You can also use the search bar to find your properties within this tab.
2. From there, select the property you would like to unpublish. This will take you to a new page where you can manage the properties details
3. At the bottom of the details information, there is an unpublish button to click and confirm you would like to remove this property from the market.