There are two quick ways to report a suspicious or fraudulent listing:

1. From the listing page, click the flag icon or "report this property" to report the suspicious listing.
   Select "This is a fraudulent listing/spam" and include any information that may be helpful for us to investigate. Clicking this flag or "report this property" will open a text box where you can provide additional details. 
    
   or 
   

For additional information on how to avoid rental scams, visit Avoid Rental Scams and Fraud article.

While Zumper takes the security and safety of our platform very seriously, it is still a good practice to look out for rental scams. Just as you are conducting any activities or transactions online, when looking for that ideal rental, it is essential to be cautious when providing personal information, financial information, or making payments to people you don’t know.

Common Red Flags

Report Scams and Fraud

Helpful Resources

Common Red Flags of Rental Scams

Below Market Rental Rate

Familiarize yourself with the going rate in the areas that you intend to rent. If it is too good to be true, it usually is.

Request to Send Payment Right Away

If you are asked to send money before you even see the property or meet the landlord in person, be wary. They often ask the payment to be sent via payment app, Zelle, Bitcoin or bank wire transfer.

Unable to Meet in Person

Use caution when the landlord is just unable to meet you in person. They may tell you that no one can meet you because they live abroad, have an emergency or other dramatic stories.

Unable to Show the Property

You may be asked to just go to the property and check it out yourself. Sometimes you are given reasons why you cannot see inside of the property, i.e., someone is sick, they are out of town. You may also be told that they are running late then eventually given a reason, for example, their car broke down, and never show up at the property.

Report Scams and Fraud

If you come across a suspicious listing, let us know!

There are two quick ways to report a suspicious or fraudulent listing:

1. From the listing page, click the flag icon or "report this property" to report the suspicious listing.
   Select "This is a fraudulent listing/spam" and include any information that may be helpful for us to investigate. Clicking this flag or "report this property" will open a text box where you can provide additional details. 
    
   or 
   

If you believe you are the target of a rental scam, you should report it to your local law enforcement agency and to the FTC (Federal Trade Commission).

Other Helpful Resources

1. Keys to avoiding home rental scams (FTC)
2. How to Protect Yourself from Scams Targeting Renters (USA.gov)
3. Most Common Rental Scams and How to Avoid Them

Section 8 is a federal housing program that pays a portion of low-income renters’ monthly rental payment. This means the renter pays a rate that better fits their budget,  but the landlord still gets a fair market rate. It’s funded by the U.S. Department of Housing and Urban Development (HUD), but it’s administered through local public housing agencies, or PHAs.

Due to Fair Housing laws, listings on Zumper do not contain the term 'Section 8’ so, you cannot search for specific listings using 'Section 8' as a search filter. Listings on Zumper are user managed, so it's the property owner or manager who decides whether or not such vouchers are accepted.  

For more information regarding a specific listing, and if you qualify, we recommend contacting the listing provider. Each listing has a listing phone number under, “Check Availability” or “Apartment Contact”. You also have the ability to communicate directly with the property contact using Zumper’s messaging platform. 

Example:

While Zumper strives to provide consumers with the best tools and information to make smart rental  decisions, we have no involvement in the communication between listing providers and potential tenants.

If you wish to file a complaint regarding fair housing violations, refer to the U.S. Department of Housing and Urban Development's online complaint page for more information.

Favoriting a property is a great way to save a listing to come back and review later. To save or favorite a listing for later, just select the save icon on the property, typically located in the top right corner. This will automatically add your property to your favorite queue, where you can return to review in further detail!

If you decide you no longer want to keep a property on you list, just unselect the icon and it will disappear.

While we do save all your favorites on a device, it’s best to create an account so you can easily sync your favorites from when you search on your computer or our apps. You can reach your favorites by selecting the Favorites tab when logged in on the Zumper home page.

If you’ve created an account with Zumper, it’s very easy to keep track of what properties you messaged! Just go to the Zumper home page and select the Messaged tab at the top of your screen.

Zumper is a search platform for rentals. The listings on our platform are provided by landlords, property management companies, and listing agents nationwide.

Please note:

• All contact information to get in touch with a property is available on the listing page for the property.
• We recommend both messaging the property directly on Zumper and calling them via the phone number provided.
• Zumper does not have any additional information on how to get in touch with the point of contact responsible for managing the property, nor do we reach out on your behalf.

To create your Zumper account, simply go to www.zumper.com and select the “Sign In” button in the top right corner. Then click ‘Create an Account’

You can do a number of different things once you have created an account:

• Search and favorite rentals on www.zumper.com
• Create email alerts or push notifications to let you know when new listings are posted on Zumper
• Apply to listings! You can check out this article to see how you can share documents.

How Do I Get Real Time Alerts?

Alerts are a great way to keep up with new properties that Zumper adds to our site everyday!

You can use our search filters to create alerts specific to apartments that meet your search criteria so you don’t have to keep adjusting those when you come back to Zumper!

There are a few different ways you can create alerts on Zumper:

From Search

Enter a location on any of our search bars, and from the top right of our apartment list page enter your email and click the “Save Search” button. 

If you are logged in your searches will appear under "Saved Searches" when you click on your profile icon in the upper right hand corner. 

From a Listing Page

If you have found an apartment you like - simply create an alert directly from the listing page! You can create an alert at the top of the listing page by selecting the bell icon pictured below. 

From Messaging a Rental Listing

When you message a listing, you can select the checkbox at the bottom of the messaging box to create alerts similar to this listing. We will subsequently send you email updates of all properties within 15% that price range and within 2 miles of the listing.

We email you every time a new rental listing fits your search criteria, so you have the chance to act fast and message the listing first!

All your saved alerts can be viewed by selecting the “Alerts” notification in the top right corner or your screen, or by going to www.zumper.com/alerts

Please reference the following article if you need to unsubscribe from your alerts!

When messaging rental listings, we encourage you to leave your first and last name, email address, and the best phone number to reach you!

There are a few different ways to do so:

From the search page:

Select the “Check Availability” button next to a listing  from the page displaying your search results! A box will pop up with a message to send  to the listing agent or landlord. Feel free to edit the text of this message to include more information about yourself, when you’re looking to move, and times that work for you to swing by and take a look. Once you’ve sent the message, you can send the same message to similar properties in the area with the click of a button!

From a specific listing page:

On the listing page, enter your information and select the “Send” button on the right side of the screen.

When searching for apartments, you can use search filters to help narrow down the search.

Main filters are located at the top of the screen on our website, or you can find them by selecting the “Filters” button in the top right corner on either of our mobile apps. If you would like to narrow your search results down further, selecting “see all filters” will allow you to see more detailed options.  

For instance, if you’d like to search for only one bedroom apartments between $1,000 and $1,500, select the one bedroom filter and limit the price filter to your desired budget.

Using filters helps sort through all the content on Zumper to ensure results are exactly what you’re looking for!