How can we help you?

Finding a Rental

  • How can I tell if a rental listing is a scam?

    If it seems too good to be true, it probably is!

    While we do our best to verify all posters on our site, we are aware that some people do slip through the cracks. If you have a question about any listing in which the landlord exhibits suspicious activity prior to you viewing the property, please fill out the support request form with the Zumper website url so we can investigate further.

    Common rental scams are:

    - You are asked to wire money prior to seeing the apartment

    - You are asked for a security deposit before you sign the lease

    - They tell you they are out of the country or have moved out of state

    - They are unable to show you the property themselves

    - They encourage you to view a property on your own

    If you find yourself a victim of rental fraud, always report the incident to the FTC using the following link: https://www.ftccomplaintassistant.gov/

  • How do I unsubscribe from alerts?

    To unsubscribe from alerts, select the Alerts link in the top left corner of your account. From here, you can deselect the checkbox next to alerts you are no longer interested in receiving information for. You can delete alerts that are no longer relevant to your search

    You can also unsubscribe from Zumper alerts directly from the email. Simply scroll to the bottom of the message and select the "manage notifications" link. Select the unsubscribe from all notifications option and save your updates.

    This will prevent you from receiving any further correspondence on Zumper alert emails for that particular search. If you have alerts selected to multiple searches, you will need to unsubscribe from each one.

  • How do I favorite a property?

    Favoriting a property is a great way to save a listing to come back and review later. To save or favorite a listing for later, just select the heart on the property, typically located in the top right corner. This will automatically add your property to your favorite queue, where you can return to review in further detail!

    If you decide you no longer want to keep a property on you list, just unselect the heart and it will disappear.

    While we do save all your favorites on a device, it’s best to create an account so you can easily sync your favorites from when you search on your computer or our apps. You can reach your favorites by selecting the Favorites tab when logged in on the Zumper home page.

  • Where are all the listings I messaged?

    If you’ve created an account with Zumper, it’s very easy to keep track of what properties you messaged! Just go to the Zumper home page and select the Messaged tab at the top of your screen.

  • Why has no one messaged me back?

    Zumper is a search platform for apartment rentals. The listings on our site are provided by landlords, property management companies, and listing agents nationwide.

    All contact information to get in touch with the property is available on the listing page for the property. We recommend both messaging the property directly on Zumper and calling them via the phone number provided. Zumper does not have any additional information on how to get in touch with the person or company responsible for managing the property, nor do we reach out on your behalf.

     

  • How do I create my account to search and apply for properties?

    To create your Zumper account, simply go to www.zumper.com and select the “Sign In” button in the top right corner. Then click ‘Create an Account’

    You can do a number of different things once you have created an account:

    • Search and favorite rentals on www.zumper.com
    • Create email alerts or push notifications to let you know when new listings are posted on Zumper
    • Apply to listings! You can check out this article to see how you can share documents.
  • How do I get real time alerts?

    How Do I Get Real Time Alerts?

    Alerts are a great way to keep up with new properties that Zumper adds to our site everyday!

    You can use our search filters to create alerts specific to apartments that meet your search criteria so you don’t have to keep adjusting those when you come back to Zumper!

    There are a few different ways you can create alerts on Zumper:

    From Search

    Enter a location on any of our search bars, and from the top of our apartment list page enter your email and click the “Create Alert” button.

    From a Listing Page

    If you have found an apartment you like - simply create an alert directly from the listing page! You can create an alert at the top of the listing page, or from the “Create Alert” box located at the top of the page. This lets you create alerts specific to properties in the neighborhood that you are looking.

    From Messaging a Rental Listing

    When you message a listing, you can select the checkbox at the bottom of the messaging box to create alerts similar to this listing. We will subsequently send you email updates of all properties within 15% that price range and within 2 miles of the listing.

    We email you every time a new rental listing fits your search criteria, so you have the chance to act fast and message the listing first!

    All your saved alerts can be viewed by selecting the “Alerts” notification in the top right corner or your screen, or by going to www.zumper.com/alerts

    Please reference the following article if you need to unsubscribe from your alerts!

  • How do I report a property?

    We do try and verify the identity of everyone who is posting on our site, however sometimes mistakes happen and people are able to slip through the cracks. If a listing agent or landlord is misrepresenting their property, attempting fraud, asking for money before the showing, or behaving in a way that is suspicious, please cease all communication with the user and contact us immediately. If you are unsure if a listing is a scam, please reference our article here: https://help.zumper.com/hc/en-us/articles/231670367-How-Can-I-Tell-If-a-Rental-Listing-Is-a-Scam-.


    You can report a listing by selecting the flag icon or “Report this listing” button on the listing page or by contacting us with the Zumper website URL of the listing through our support request form.

  • How do I message a rental listing?

    When messaging rental listings, we encourage you to leave your first and last name, email address, and the best phone number to reach you!

    There are a few different ways to do so:

    From the search page:

    Select the “Check Availability” button next to a listing  from the page displaying your search results! A box will pop up with a message to send  to the listing agent or landlord. Feel free to edit the text of this message to include more information about yourself, when you’re looking to move, and times that work for you to swing by and take a look. Once you’ve sent the message, you can send the same message to similar properties in the area with the click of a button!

    From a specific listing page:

    On the listing page, enter your information and select the “Send” button on the right side of the screen.

     

  • How do I change my alerts?

    If you're receiving email or push notifications from Zumper you can update the content of these messages alerts by going into the “Alerts” section of your account. This can be accessed by selecting the “Alerts” button in the top right hand corner of your screen or by going to www.zumper.com/alerts.

    From here you can select an alert and view all rental listings that meet that alert’s search criteria on the right side of the screen.

    You can also adjust your alert settings, unsubscribe, or remove alerts from your account there.

  • How do I use the search filters?

    When searching for apartments, you can use search filters to help narrow down the search.

    Main filters are located at the top of the screen on our website, or you can find them by selecting the “Filters” button in the top right corner on either of our mobile apps. If you would like to narrow your search results down further, selecting “see all filters” will allow you to see more detailed options.  

    For instance, if you’d like to search for only one bedroom apartments between $1,000 and $1,500, select the one bedroom filter and limit the price filter to your desired budget.

    Using filters helps sort through all the content on Zumper to ensure results are exactly what you’re looking for!