General Information
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Zumper Messaging FAQ
When is in-app messaging being removed?
Starting November 25, new messages will no longer appear in your Zumper account and will be sent to your email instead. Your in-app messages will remain visible in your account until December 22. After December 22, in-app messaging will be fully removed.
What happens to my current and past conversations?
You will still be able to view your existing in-app conversations until December 22. After that date, your message history will no longer be visible or accessible in your account.
Can I export or save my past messages?
No. There is no option to export or download historical in-app messages.
To view existing or historical leads, you can download your Lead Report. See more in this article.Can Support turn messaging back on for me?
No. This is a product wide update and in-app messaging is being removed for all users. Support cannot reactivate or restore the feature.
How will I receive and respond to new messages after November 25?
New leads will arrive by email. Reply to that email or call the number provided in the message to continue the conversation.
Can I download a Lead Report?
Yes. You can download your Lead Report to view existing and historical lead data. See more in this article.
Will this change affect my leads or my listings?
No. This update only changes how messages are delivered. Leads and listings will continue to function normally.
What email address will renter inquiries come from now?
All new Zumper leads will be delivered by email using the email address of the interested party.
I am not receiving emails. What should I do?
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Check your Spam, Junk, and Trash folders
- Messages can be filtered by mistake.
- If you find our message, mark it as "Not Spam" or move it to your inbox.
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Verify your email address
- Confirm that the email on your Zumper account is spelled correctly and is an active inbox you use.
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Add us to your safe sender list
- Add our domain to your email provider’s safe sender or allowlist settings to ensure messages are delivered.
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Check email filters and rules
- Custom filters, forwarding rules, or sorting rules may redirect or block messages. Review and adjust these settings if needed.
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Still not receiving emails
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If none of the above steps help, contact Support and include:
• The email address on your Zumper account
• The type of email you are expecting (for example, a lead email or verification email)
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If none of the above steps help, contact Support and include:
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What Are Your Business Hours?
If you have any questions about your account, the Zumper Help Center is a great place to start searching for your answer. If you still require assistance, please submit a support request.
Our support is available 7am - 3pm (PST) Mon - Fri.
More information about how to get in touch with our support team can be found at:
How Do I Contact Zumper Support?
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Do you have a phone number I can call?
Zumper does not currently offer phone support. Our support team offers online support, 7am - 3pm (PST) Mon - Fri.
You can reach out to our support team via the Contact Us Form for all general support inquiries specific to listing, finding a rental, and account information.
While troubleshooting, we ask you to send direct links and screenshots to help us quickly understand any issue you may be experiencing.
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How Can I Get In Touch with Zumper's Press Team?
If you have any press inquiries, are looking to post for our blog or questions about how to link back to our site properly, please contact our press team.
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Can I Guest Write for the Zumper Blog?
All inquiries for partnerships or featuring content on the Zumper Blog should be directed to press@zumper.com. If you have any support related requests please reach out to support@zumper.com or use our support form to submit a request.
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How Can I Verify Past Employment for a Zumper Employee?
For employment verification, please contact hr@zumper.com. A member of our People Operations team will be in touch shortly after receiving your request.