Zumper Messaging FAQ

When is in-app messaging being removed?

Starting November 25, new messages will no longer appear in your Zumper account and will be sent to your email instead. Your in-app messages will remain visible in your account until December 22. After December 22, in-app messaging will be fully removed.

What happens to my current and past conversations?

You will still be able to view your existing in-app conversations until December 22. After that date, your message history will no longer be visible or accessible in your account.

Can I export or save my past messages?

No. There is no option to export or download historical in-app messages.
To view existing or historical leads, you can download your Lead Report. See more in this article.

Can Support turn messaging back on for me?

No. This is a product wide update and in-app messaging is being removed for all users. Support cannot reactivate or restore the feature.

How will I receive and respond to new messages after November 25?

New leads will arrive by email. Reply to that email or call the number provided in the message to continue the conversation.

Can I download a Lead Report?

Yes. You can download your Lead Report to view existing and historical lead data. See more in this article.

Will this change affect my leads or my listings?

No. This update only changes how messages are delivered. Leads and listings will continue to function normally.

What email address will renter inquiries come from now?

All new Zumper leads will be delivered by email using the email address of the interested party.

I am not receiving emails. What should I do?

1. Check your Spam, Junk, and Trash folders

   • Messages can be filtered by mistake.
   • If you find our message, mark it as "Not Spam" or move it to your inbox.

2. Verify your email address

   • Confirm that the email on your Zumper account is spelled correctly and is an active inbox you use.

3. Add us to your safe sender list

   • Add our domain to your email provider’s safe sender or allowlist settings to ensure messages are delivered.

4. Check email filters and rules

   • Custom filters, forwarding rules, or sorting rules may redirect or block messages. Review and adjust these settings if needed.

5. Still not receiving emails

   • If none of the above steps help, contact Support and include:
     • The email address on your Zumper account
     • The type of email you are expecting (for example, a lead email or verification email)