What has changed & why?
We have discontinued our tenant screening & application services earlier this year. While we understand that change isn't easy we unfortunately will no longer be supporting either of these services.
Can Zumper recommend another tenant screening provider?
Yes, we're still partnered with TransUnion SmartMove through their partner program. Please click here for more information.
What if I have questions on how best to screen tenants & next steps?
We have answers to all your screening questions & more information on our property manager's guide here.
When will screening and applications be discontinued?
The ability for landlords or agents to request screening documents or renters to share documents will be discontinued on that date. We will also be discontinuing the ability to create & submit an application for a property.
Will I still have access to screening information?
Yes, you’ll still have access to your screening-related information for 30 days after our screening product is discontinued.
Do I need to take action to receive my final payout?
If you’re already set up to receive screening payouts, no action is needed. Your final eligible payout will be processed as usual.
How do I claim an outstanding payout?
If you have an outstanding payout but have not received your payment, it must be claimed within 3 months after the service is turned off. To claim a payout, please follow the steps below:
- Confirm you’ve completed your Tipalti setup to receive payments: https://suppliers.tipalti.com/Zumper/account/login
- Share all the renter names and email addresses for any applications you believe are missing.
- Email support@zumper.com with the above
Who should I contact if I have questions?
Please contact us at 'support@zumper.com' with any further questions.
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