How can we help you?

Can I adjust the screening fee? How will I receive my payout?

We charge applicants a standard $30 fee to generate and share their screening documents with you, which includes a credit report and background check. 


To adjust your screening and application fee, contact us through the support request form and let us know what price you would like to update your fee to. You will receive an email confirmation when the adjustment to your account has been made along with instructions on how to set up your ebanking information.


Once you increase your fee, you are eligible to receive the difference between your adjusted fee and $30.


Within 24 hours, you will receive an email from Zumper inviting you to create an account with Tipalti. To be eligible for payouts, you must register an account with Tipalti.


To ensure a smooth payout process,  please take note of the following important instructions:

  • Sign up for Tipalti with the same email address associated with your Zumper Manage Account.
  • Register your Tipalti account within the next 90 days to be eligible for payouts. Failure to register within this timeframe will result in forfeiting the right to those funds.
  • Payouts for eligible screens are processed during the first 15 business days of the month for the previous month's completed screenings.


These payouts are made the month following when your reports have been run. All funds must be claimed within 90 days of receiving the Tipalti invite, otherwise funds will be forfeited. At this time we do not support charging renters less than $30. 


Within your Tipalti account, you can view all the previous payouts you have received and update any contact information. If you encounter any issues with Tipalti, contact them directly via their support request form.


Please note that it is your responsibility to adhere to renters local/state guidelines surrounding screening fees.

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