TransUnion verifies the identity of all applicants when generating credit reports to ensure the information pulled is correct for the applicant. 

If you encounter an error message and are unable to generate your documents, please follow the instructions on your screen to reach out to the TransUnion support team at +1 (833) 458-6338. 

You will be requested to provide the following pieces of information: 

- Screening Request ID 

- First & Last Name

TransUnion Customer Support Hours of Operations are below

Monday – Friday: 7:00 a.m. – 6:00 p.m. (MT)
Saturday: 8:30 a.m. – 5:00 p.m. (MT)
Sunday: 9:30 a.m. – 5:00 p.m. (MT)