How can we help you?

Managing Properties

  • What is Zumper's policy towards feed partners?

    Zumper partners with many syndication providers. To publish your property, we require the below information. Properties that do not meet these requirements may not be published on Zumper:

    • A contact phone and email
    • A minimum of one image
    • A minimum description of 50 characters 
    • An accurate & transparent price

    Zumper reserves the right not to accept any property per the above policy or for any other reason. If you’re interested in partnering with Zumper on a paid service to publish additional properties in excess of our free limit, please click here for more information or email feeds@zumper.com.

    If you have questions or issues with a current listing or individual unit published on Zumper, please contact support@zumper.com. If you have questions related to your syndication provider or feed, please email feeds@zumper.com.

  • My feed is set up, where are my properties?

    Zumper may have restrictions on properties that are displayed via feed. Your property may be rejected for any one of the following reasons, so please ensure that your properties are kept up-to-date and managed with accurate information: 

    1. Details such as contact phone, contact email, address or intersection, description of at least 2-3 sentences, and at least one photo are missing. 
    2. The listing price for the property must be reasonable for the area where you are posting the property. If you have questions about what is reasonable, we recommend checking the pricing of similar properties in your area.
    3. Must have at least one photo and description of minimum 50 characters
    4. Errors from parsing that prevent Zumper from displaying the property. 

    Please note this list does not include every reason Zumper may not accept a listing. Please allow up to 24 hours for the property to be displayed before you reach out. Further questions regarding why a listing is not appearing should be directed to feeds@zumper.com. 

    More information on Zumper's feed policy can be found here.

     




  • If I’m using a syndication provider or custom feed can I use the Manage tool to update or remove my properties?

    We turn off our Manage tool for syndicated or feed properties as those should be managed through your syndicator or feed. This means that you do not need to have an account with login credentials to post properties on our platform.

  • How do I remove my property from Zumper?

    Disabling syndication through your provider or removing the property from the feed will remove it from Zumper the next time the feed processes. Please allow up to 24 hours for the changes to be reflected on Zumper.

  • Can I send a feed with my property information?

    Zumper is integrated with all large syndicator services. If you’re interested in publishing your properties to Zumper, please reach out to your syndication provider for more information. If you are an organization interested in syndicating your inventory to Zumper through your own custom feed please contact directlistings@zumper.com. At this time we are limiting those requests to feeds with 50+ properties.