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Paying Rent

  • How Do I View My Payment History?

    When on the “Pay Rent” tab, you can scroll down to the “Rent History” section to view your past rent payments. The status of your payment will be next to the payment amount and date it was processed. 

    You will see a status next to each on of your payments. They are: 

    • Paid: Your rent payment was successful and paid on time
    • Pending: Your rent payment was initiated from your bank account however is still being processed. This status will only show for individuals who elect to connect their bank accounts.
    • Paid late: Your rent payment was successful however payment was paid late. We recommend reaching out to your landlord to let them know payment is on the way!
    • Overdue: Your rent payment is late and still needs to be paid. Check your payment method to ensure all your information is correct and accounts have sufficient funds. 
  • How Do I Update My AutoPay Settings?

    On the “Pay Rent” tab in your Zumper app, click the gear button in the top right of the screen or select the “Manage AutoPay” button located in the middle of the screen. From there you can toggle whether AutoPay is ON or OFF from the top of the screen. You can also update your payment method and AutoPay schedule from this page by clicking “Edit” underneath the respective heading.

    With AutoPay turned ON, your rent payment will automatically be withdrawn and sent from your selected payment method on the date you’ve pre-selected. 

    With AutoPay turned OFF, you will have to pay your rent manually every month on the “Pay Rent” tab. You’ll receive emails reminding you to pay your rent 3 days and 1 day before your rent is due!

  • How Do I Manage My Payment Reminder Emails?

    To manage your notification emails, go to the “Pay Rent” tab in your app. Once there, click the gear button in the top right of the screen. Select “Notifications” and you will be able to adjust the payment reminder alerts. 

    You will always receive an email confirming for the following circumstances: 

    • payment was made
    • overdue payment
    • payment method was declined

    If you have enabled AutoPay, you will also receive an email notifying you of your upcoming withdrawal 3 days before your payment is sent.

  • What Are The Fees?

    Fees to use our rent payment tool depend on the payment method you select. 

    With Apple Pay or a credit/debit card, you will incur a 2.95% transaction fee on top of your rent payment. This means, for example, if you rent payment is $1000, you will have to pay a $29.50 fee in addition to your rent payment.

    If you connect your bank account (ACH), there is no extra fee to make your payment. This means, for example, if your rent payment is $1000, your total payment will be $1000 (the same as your rent payment). 



  • What Payment Methods Can I Choose From?

    You have the option of setting up your payment method through Apple Pay, credit/debit card or connecting your bank account (ACH). 

    With Apple Pay or a credit/debit card, you will incur a 2.95% transaction fee on top of your rent payment. This means, for example, if you rent payment is $1000, you will have to pay a $29.50 fee in addition to your rent payment for a total of $1029.50.

    If you connect your bank account (ACH), there is no extra fee to make your payment. This means, for example, if your rent payment is $1000, your total payment will be $1000 (the same as your rent payment).

  • How Do I Accept My Landlord's Rent Payment Invitation?

    If your landlord uses Zumper as their rent collection tool, they need to invite you directly. You should receive an email outlining the steps to set up your rent payment plan after they complete this step. Clicking the personalized link in that email will prompt you to open the Zumper app if you have already downloaded it or download the app from the App Store. 

    Once you’re in the Zumper app you will be prompted to fill out your information to create an account or sign in if you already have a Zumper account. Make sure you are signing up/signing in with the same email address where you received the rent payment invite too! 

    After you have successfully signed in or created your account you will be asked to verify the details of your rent payment schedule. If you have any questions about this, you can email your landlord by clicking the “Send ____ an email” button from the top of the screen. If everything looks correct, click the “Verify and continue” button at the bottom of the page. 

    Next you will be prompted to select your payment model. You can either select to schedule recurring payments (AutoPay) or make one-time payments. Then you will have the option to pay via Apple Pay or select “Pay with a different payment method” which will allow you to set up payments from either your debit/credit card or bank account. You are able to adjust both your payment model and payment method later on as well!

    Finally you will be taken to confirm your schedule. If everything looks correct, click “Confirm schedule” to accept the invite!

  • How Do I Pay My Rent on Zumper?

    Zumper’s rent collection and payment tool is currently only available for tenants via the mobile app. 

    To get started, click “Invite my landlord” on the “Pay Rent” tab. This will send an email to your landlord outlining how to get started on our platform!

  • How Do I Change My Payment Method?

    When on the “Pay Rent” tab, click the gear button in the top right of the screen or select “Pay with a different payment method” underneath the Apple Pay button. From there you can click the “Add a new payment method” or select a different payment method from your existing choices. Make sure to click “Save” at the bottom of the screen after you’ve updated your payment!

  • How Do I Connect My Bank Account To Pay Rent?

    When you select “Bank Account” from the payment options page, you will have the option of using your online banking login credentials or using your account and routing number. 

    If you select to use your login credentials, you will be able to input your online banking login information and verify your bank account instantly through the Plaid integration. Only select this option if you have set up an online banking account! 

    If you select to use your use your account and routing number, you will be prompted to do so on the following page. Please note that it can take up to 3 days to verify your bank account through this method!