When you message a renter, we notify them via email. On the off chance this email ends up in the spam folder, they may not be receiving your messages and therefore, not responding. 

If a renter isn’t responding to you, we recommend reaching out via a different contact method such as phone call or email. When viewing a conversation with a renter, their contact information can be found in the top right corner of the screen. Locate the phone and email icon, then hover over each for the respective contact information. You can also find their contact information in your Lead Report, located on the bottom left hand corner of your dashboard.