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Can I Refund a Renter?

As mentioned in the initial rent payment sign up, we partner with CardConnect, a leading payment processor, to protect your information. CardPointe is the online portal for CardConnect where you can see all your payments, update your bank account information, and refund a payment back to the renter. In order to refund any payments or charges, you will need to log into your CardPointe account.

From the Virtual Terminal section when logged into your CardPointe account, click Reporting. Then you will be able to locate the specific transaction you wish you refund and click on that particular transaction number. Under Transaction Detail, click the Refund button to complete the transaction. If you require further assistance, please call (877) 828-0720 to speak with CardPointe’s support team. 

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