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How Do I Cancel Future Payments?

To cancel all future payments, you will need to cancel the rent schedule entirely. Please note that this will remove the ability for the renter to submit any payments through our platform, until a new rent schedule is created and accepted. 

To cancel a plan that is pending (the renter has not yet accepted the rent schedule), you will need to select the property tied to that rent schedule from the Properties tab. From there, click the red Cancel invitation button!

To cancel a plan that is already active, you can select the rent schedule from the Payments tab. From the rent schedule, click the red Cancel lease button that appears on the bottom right hand side of the screen!

If you only want to cancel one payment or charge, you can waive that specific payment without cancelling the entire rent schedule. 

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