How can we help you?

Can I adjust the screening fee?

We charge applicants a standard $30 fee to generate and share their screening documents with you, which includes a credit report and background check. 

You can customize your screening fee if you desire. Once you increase your fee, you are eligible to receive the difference between your adjusted fee and $30. These payouts are made the month following when your reports have been run. We partner with a service called Tipalti to deliver these funds. All funds must be claimed within 90 days of receiving the Tipalti invite, otherwise funds will be forfeited. At this time we do not support charging renters less than $30. 

To adjust your screening and application fee, contact us through the support request form and let us know what price you would like to update your fee to. You will receive an email confirmation when the adjustment to your account has been made along with instructions on how to set up your ebanking information.

Please note that it is your responsibility to adhere to renters local/state guidelines surrounding screening fees.

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