Once an applicant has generated their screening documents, they must grant your account viewing permission in order for the documents to be viewable there. If you have requested the documents from them through the platform, the applicant simply needs to select the "Share" button in the middle of their account dashboard. This will prompt them to pay and share if they have not already done so.
If a Zumper Pro still sees the “pending submission” notification underneath the applicants document request, this means that the applicant has not completed this step. It’s important for the Zumper Pro to convey any timeline that documents are needed by with the Zumper applicant directly.