Documents that had previously been in your account could have disappeared for a number of reasons. Don’t worry! Here are some of the most common cases:
- You reset your password. Simply request the documents again from the applicant
- The applicant reset their password. They will need to regenerate and re-share the documents with you
- The applicant revoked your access to their documents
- The screening reports were generated over 30 days ago, and have therefore expired. The applicant will need to regenerate, re-pay, and re-share their documents with the agent or landlord if this is the case.
If they had previously generated the reports in the last 30 days, they should not be prompted to pay again when sharing with you!