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How do I submit a reimbursement requests for charges incurred?

Due to recent compliance changes with our payment processor CardConnect/Fiserv, you may begin to notice charges directly to your account for fees that Zumper previously absorbed. 

We have partnered with Tipalti to remit reimbursements for fees incurred and paid by the cardholder after March 2021. This is the same service we use for sending eligible screening funds, so if you have already set up an account here, you do not need to do this twice. You can log in to your account through our Suppliers Portal.

When submitting documentation of the charges, please provide one of the following: 

  • Pdf of your bank statement with the charges highlighted
  • Screenshot of the charge, including vendor, amount, and date from your bank statement 
  • Screenshot of all charges listed on your CardPointe account

Please use the form linked here to submit all your reimbursement requests. 

Have more questions? Submit a request


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