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How do I submit a reimbursement requests for charges incurred?

Due to recent compliance changes with our payment processor CardConnect/Fiserv, you may begin to notice charges directly to your account for fees that Zumper previously absorbed. 

We utilize the service Tipalti for remitting reimbursements for these fees. This is the same service that we use for remitting eligible screening funds, so if you have already set up an account here you do not need to do this twice. 

When submitting documentation of the charges, please provide one of the following: 

  • Pdf of your bank statement with the charges highlighted
  • Screenshot of the charge including vendor, amount, and date from your bank statement 
  • Screenshot of all charges listed on your CardPointe account

Please use the form linked here to submit all your reimbursement requests. 

Have more questions? Submit a request

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